Refund policy

1. General Information
This Return & Refund Policy applies to all purchases made from Sonishine. By placing an order, you agree to the terms outlined in this policy. Our goal is to ensure customer satisfaction with every purchase.

2. Return Window
Customers may request a return within 30 days from the date of delivery. Any return request made after this period may not be accepted.

3. Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. Products that show signs of use, damage, or alteration may not be eligible for a refund.

4. Free Return Shipping
We offer free return shipping on all eligible returns. Customers will receive instructions on how to return their items after contacting our support team.

5. Return Process
To initiate a return, please contact us at support@sonishine.shop with your order number and reason for return.
Our support team will review your request and provide return instructions within a reasonable timeframe.

6. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days.

7. Non-Returnable Items
Certain items may not be eligible for return, including items that are used, damaged due to misuse, or not in their original condition.

8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@sonishine.shop. We will resolve the issue by offering a replacement or full refund at no additional cost.

9. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

10. Contact Information
For any questions regarding this policy, please contact us:

Store Name: Sonishine
Email: support@sonishine.shop
Phone: +1 (352) 426-9408
Address: 2837 NE 7th St, Ocala, FL 34470, United States